What are your Letter Art frame sizes?
3 Letters = 540mm x 350mm
4 Letters = 660mm x 350mm
5 Letters = 740mm x 350mm
6 Letters = 900mm x 350mm
7 Letters = 1020mm x 350mm
8 Letters = 1140mm x 350mm
9 Letters = 1260mm x 350mm
10 Letters = 1380mm x 350mm
How big are the frames?
The frame size depends on the number of letters in your name or word and the style of frame you choose, see the above sizes for details.
What if I need more than 10 letters?
If you would like your Letter Art to be more than 10 letters then please contact us at; firstname.lastname@example.org for a custom order quote. The maximum length is 12 letters.
Can I order my Letter Art by phone?
No, in order to ensure that the wrong letters aren’t used we require all orders to be made online.
When will my order arrive?
The normal turnaround for a framed letter art or name art canvas print is 7 working days. This will vary over Christmas.
WILL YOU SEND A PROOF?
Yes we always send a proof within a couple of days however if we do not hear back so as to maintain turnaround and efficiency we will print and despatch your order.
Can I express my order?
If you need your order urgently we offer an express service for an additional $40 (Australia only), this ensures delivery within 4 days.
Do you offer Letter Art gift certificates?
Yes we do, they can be ordered online.
What is your return policy?
We have a 100% money back guarantee on all of our frames. If for any reason you are not satisfied with your order, you can just return it back to us and we will refund you your purchase price excluding shipping and handling. Please call and let us know before returning your frame.
Who can I contact with questions about my order?
You can contact us at email@example.com with any questions.
Do you ship overseas?
We do indeed, our website will automatically work out overseas shipping prices for you, or feel free to email us.
Can I send my letter art design to another person?
Yes, during the checkout process there is an option to provide an alternate delivery address that is different than the billing address.
What courier do you use for deliveries?
We use Couriers Please for all of our Australia wide deliveries and TNT for overseas.
Do you offer a bulk discount for multiple orders?
We do offer a discount for individuals ordering 3 or more artworks. To receive the discount email us at firstname.lastname@example.org before you place your order and we’ll provide you with the discount code of 20%.